Warranty

GTRACING is a brand that values transparency and building good relationships with our valued customers. As a result of this, we employ no questions asked warranty policy for all our customers.

If for any reason your GTRACING products are damaged, malfunctioning or have any issues, GTRACING will take full responsibility for your product within 1 year after the purchase date on most items.Purchase on online store and subscribe us enjoy 2-year warranty.

For GTRACING ACE Series：

Have your warranty extended to a total of 5 years when you show us a public post or review of your ACE Series chair!

1.Take a photo of your new GTRACING ACE Series Chair. 

2.Post it on Product Review,Facebook, Instagram, Twitter, Reddit, Youtube or Twitch.they have to be set to Public.

3.Mail the Screenshot or the post url with your order ID to support@gtracing.com.

OUR COMMITMENT TO YOU:

All GTRACING customers qualify for full access to our no questions asked warranty immediately after purchase. If you ever have any inquiry's regarding whether or not your product is still under warranty just email us at support@gtracing.com and inquire about your warranty status. We will ask for:

  1. Your Full Name 
  2. Your Order Number
  3. Your Address

against:

  1. missing parts at the time of delivery;
  2. parts damaged at the time of delivery or within 1-year warranty;
  3. incorrespond with the description in the applicable contract of sale at the time of delivery;
  4. major parts should be include: pillows,cushions,armrests,base,wheels,ect.

    TO RECEIVE WARRANTY SERVICE, PLEASE:

    1. Contact our Customer Service Department at support@gtracing.com and advise them of the nature of the issue. Customer Service will provide you with information as to how to proceed.
    2. Please remember, product returned for warranty claims must be accompanied by the original order number as well as written details regarding the nature of the problem, the location of the product, etc.
    3. If your product is returned, please retain a copy of the shipping information for your records.

    CUSTOMER SERVICE 

    • info@gtracingchair.com (for Amazon Order)
    • info@gtracing.com(for Official Site Order)
    • support@gtracing.com
    • P: 866 636 4448 ( M-F 9:00am~6:00pm, Pacific time)

    MARKETING

    • marketing@gtracing.com